SUPPLIER’s TERMS AND CONDITIONS

1. License and Registration:

• 1.1. The supplier company ("Supplier") must hold a valid Transportation for London (TFL) or equivalent operator license, registered with their respective council.
• 1.2. Supplier agrees to maintain the validity of their license throughout the duration of the agreement with Luxury Travel Edge ("LTE").

2. Acceptance of Terms:

• 2.1. By entering into an agreement with LTE, Supplier acknowledges and agrees to abide by all the terms and conditions outlined herein.
• 2.2. Supplier understands that failure to comply with any of these terms may result in the termination of the agreement with LTE.

3. Document Submission:

3.1. Supplier agrees to submit all required documents, including but not limited to:

• - Valid operator license all parts
• - Copy of Passport both side or UK Driving Licence both side
• - Public Lability Insurance (10 Million)
• - Company house certificate
• - Proof of business banking

3.2. All documents must be submitted to LTE before confirming any bookings for clients.

4. Service Standards:

• 4.1. Supplier agrees to maintain the highest standards of professionalism, punctuality, and customer service.
• 4.1. Supplier agrees to maintain the highest standards of professionalism, punctuality, and customer service.
• 4.3. Drivers provided by Supplier must be appropriately attired, courteous, and possess all necessary qualifications and certifications.

5. Booking Procedures:

• 5.1. Supplier must confirm availability before accepting any booking requests from LTE.
• 5.2. Once a booking is accepted, Supplier must provide LTE with all relevant details, including driver information, vehicle details, and estimated arrival times.

6. Insurance and Liability:

• 6.1. Supplier agrees to maintain comprehensive insurance coverage for all vehicles and drivers, including public liability insurance.
• 6.2. Supplier acknowledges that LTE shall not be liable for any damages, losses, or claims arising from the provision of chauffeur services by Supplier.
• 6.3. Any refunds or compensation due to clients as a result of cancellations by Supplier shall be the responsibility of Supplier.

7. Confidentiality:

• 7.1. Supplier agrees to maintain the confidentiality of all client information shared by LTE and shall not disclose such information to any third parties without prior written consent from LTE.

8. Indemnification:

• 8.1. Supplier agrees to indemnify and hold LTE harmless from any claims, damages, liabilities, or expenses arising from the breach of these terms by Supplier.

9. Governing Law and Jurisdiction:

• 9.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
• 8.2 Items not claimed within a reasonable period will be disposed of according to applicable laws.

10. Chauffeur Dress Code:

• 10.1. Drivers provided by Supplier must adhere to a formal dress code while on duty, which includes wearing a dark suit and tie with a white button-up shirt and polished shoes.
• 10.2. Any deviation from the prescribed dress code must be approved by LTE in advance.

11. Vehicle Standards.

• 11.1. Vehicles provided for chauffeur services must be no older than three years from the date of manufacture.
• 11.2. Only black-colored vehicles will be accepted for chauffeur services.
• 11.3. Each vehicle must be equipped with essential amenities for client comfort and convenience, including but not limited to a water bottle, mobile charger, Wi-Fi access, tissue papers, and other basic necessities as deemed necessary by LTE.

12. Maintenance and Cleanliness:

• 12.1. Supplier agrees to ensure that all vehicles undergo regular maintenance checks and are kept in a clean and presentable condition at all times.
• 12.2. Any vehicle found to be unsatisfactory in terms of cleanliness or maintenance may result in penalties as determined by LTE.

13. Penalties for Non-Compliance:

• 13.1. Failure to meet the compliance standards outlined in these terms and conditions may result in penalties imposed by LTE.
• 13.2. Penalties may include but are not limited to fines, suspension of services, or termination of the agreement with Supplier.
• 13.3. LTE reserves the right to levy penalties based on the severity and frequency of non-compliance.

14. Communication and Flight Monitoring:

• 14.1. It is the responsibility of the Supplier to promptly inform LTE of any delays in the arrival of their chauffeur or vehicle.
• 14.2. Supplier must monitor flight schedules for airport pickups and provide timely updates to LTE regarding any changes or delays.
• 14.3. Throughout the service, Supplier must keep LTE informed of the booking status, including notifications such as "on the way," "arrived," "passenger on board," and "booking completed."

15. Airport Parking:

• 15.1. Supplier is responsible for covering the costs associated with airport parking for the duration of the chauffeur service.
• 15.2. Supplier must provide the airport parking ticket to LTE for reimbursement
• 15.3. Failure to provide the parking ticket will result in the parking fees not being payable by LTE.

16. Service and Quality Control:

• 16.1. LTE reserves the right to conduct quality control checks on Supplier's ongoing chauffeur services to ensure adherence to the prescribed service standards and quality.
• 16 .2. Supplier acknowledges that LTE may communicate feedback and expectations regarding service quality directly to drivers as part of ongoing quality control measures.

17. Complaint Handling:

• 17.1. In the event that LTE receives a complaint from a client regarding the service provided by Supplier, Supplier must provide a comprehensive report of the situation within 24 hours of notification.
• 17.2. The report must include details of the incident, actions taken to address the complaint, and steps implemented to prevent similar occurrences in the future.
• 17.3. Failure to provide the required report within the stipulated timeframe will be considered a service failure, and no payment will be made for that particular booking.
• 17.4. LTE reserves the right to provide a full refund to the client affected by the service failure.

18. Late Complaint Handling:

• 18.1. In the event that a client lodges a complaint about a service provided by the supplier more than 48 hours after the service was rendered, the supplier is still obligated to provide a full report detailing the circumstances surrounding the complaint.
• 18.2. Luxury Travel Edge reserves the right to withhold payment to the supplier until the complaint is resolved satisfactorily, and a positive resolution is obtained from the client.
• 18.3. Suppliers understand that timely and thorough reporting of complaints, even if received after the service was rendered, is essential for maintaining accountability and ensuring client satisfaction.

19. Quality Maintenance:

• 19.1. The purpose of the quality control checks and complaint handling procedures is to maintain the highest standards of service and quality for LTE clients.
• 19.2. Feedback and reports received from clients and LTE will be utilized for continuous improvement and reference to ensure consistent delivery of excellence in service.
• 18.3. Suppliers understand that timely and thorough reporting of complaints, even if received after the service was rendered, is essential for maintaining accountability and ensuring client satisfaction.

20. Booking Cancellation Policy:

• 20.1. Luxury Travel Edge operates a booking cancellation policy for suppliers to ensure efficient utilization of resources and minimize disruptions to service.
• 20.2. Suppliers acknowledge and accept the following cancellation terms:
  
  • 20.2.1. Free Cancellation: LTE offers a one-hour free cancellation window to suppliers. If a booking is cancelled more than one hour before the scheduled pick-up time, no payment will be made to the supplier for that booking.
  • 20.2.2. Late Cancellation: If a booking is cancelled less than one hour before the scheduled pick-up time, the supplier will be entitled to receive 50% of the agreed price for the booking.
• 20.3. Suppliers agree to abide by the cancellation policy outlined herein and acknowledge that it is a condition of their agreement with LTE
• 20.4. LTE reserves the right to enforce the cancellation policy and deduct appropriate fees from payments owed to suppliers in the event of late cancellations.
• 20.5. Suppliers understand that the cancellation policy is designed to ensure fair compensation for time and resources allocated to bookings and to mitigate potential losses incurred due to late cancellations.

21. Booking Cancellation from the Supplier's Side:

• 21.1. If a supplier wishes to hand back a booking to Luxury Travel Edge, it is mandatory to notify LTE at least four hours before the scheduled pick-up time.
• 21.2. The purpose of this advance notification period is to allow LTE sufficient time to secure an alternative supplier and ensure uninterrupted service delivery to clients.
• 21.3. Suppliers understand and acknowledge that maintaining this time gap is crucial for upholding the standard and quality of service expected by LTE clients.

22. Penalty for Late Booking Handback:

• 22.1. In the event that a supplier hands back a booking less than four hours before the scheduled pick-up time, penalties will be imposed as follows:
  • 22.1.1. A penalty of £20 will be charged for bookings with a total cost up to £100.
  • 22.1.2. For bookings with a total cost exceeding £100, an additional penalty of 10% of the booking cost will be charged on top of the initial £20 penalty.
  • 22.2. Suppliers agree to accept responsibility for any penalties incurred due to late booking handbacks and authorize LTE to deduct the applicable fees from future payments owed to the supplier.

23. Damages and Losses Reporting:

• 23.1. In the event that an on-board client damages the vehicle, harms the driver, or behaves inappropriately, the supplier must report the incident to Luxury Travel Edge immediately.
• 23.2. The report must include digital evidence, such as photographs or videos, to document the damages or incidents accurately.
• 23.3. Reporting the incident promptly allows Luxury Travel Edge to take appropriate action to address the situation and find a resolution.

24. Liability for Damages and Losses:

• 24.1. Luxury Travel Edge shall not be held responsible for any damages or losses incurred by the supplier due to the actions of a client on-board, unless the incident is reported to LTE at the time it occurs while the passenger is still on-board.
• 24.2. Suppliers understand and acknowledge that failure to report incidents promptly may result in the supplier bearing the responsibility for any resulting damages or losses.

25. Payment to the Supplier:

• 25.1. Luxury Travel Edge facilitates payments to suppliers on a monthly basis.
• 25.2. The company will send a monthly statement to the suppliers, detailing the total amount owed for services rendered.
• 25.3. Suppliers are required to review the statement and confirm the total amount within 24 hours to facilitate prompt release of payment.
• 25.4. Bank details provided by the supplier must match the company name registered with Luxury Travel Edge to ensure accurate and secure payment processing.

26. Delay in Payment:

• 26.1. While Luxury Travel Edge endeavour’s to make payments on time, there may be instances where delays occur due to unforeseen circumstances beyond the company's control.
• 26.2. Unforeseen situations such as bank holidays or technical issues with the bank server may impact the timely processing of payments.

27. No VAT Payment:

• 27.1. Luxury Travel Edge operates as a non-VAT registered company
• 27.2. Therefore, no VAT will be paid to suppliers, even if the supplier is a VAT registered company.
• 27.3. Suppliers are advised to consider this when invoicing Luxury Travel Edge for services rendered.

28. Professional Behaviour and Communication:

• 28.1. Suppliers and their drivers are expected to maintain a high standard of professionalism and communication at all times
• 28.2. Standard communication protocols must be followed between the supplier, driver, and Luxury Travel Edge's office team to ensure efficient and organized business operations.
• 28.3. It is imperative that suppliers and their drivers demonstrate respectful and courteous behaviour towards both clients and members of the LTE office team.

29. Breach of Agreement:

• 29.1. Any failure to adhere to the standard communication manner or display inappropriate behaviour towards the LTE office team or clients will be considered a breach of this agreement
• 29.2. Luxury Travel Edge reserves the right to take immediate action, including the suspension or blocking of the supplier's account, in the event of such breaches

30. Traffic Offences and PCN Notices:

• 30.1. Suppliers and their drivers must adhere to all local traffic and road safety regulations while providing services for bookings with Luxury Travel Edge.
• 30.2. It is the responsibility of the supplier's driver to ensure compliance with traffic laws and regulations to avoid any traffic offences or Penalty Charge Notices (PCNs) being issued to their vehicles.
• 30.3. Luxury Travel Edge shall not be held responsible for any penalties or PCNs incurred by the supplier's vehicles while on bookings with LTE.
• 30.4. Suppliers and their drivers are solely responsible for handling any penalties or PCNs received, including payment and appeals processes.

31. Belongings Check and Compensation:

• 31.1. Suppliers must instruct their drivers to conduct a thorough check of the back seat immediately upon dropping off a customer to ensure that no belongings are left behind in the vehicle.
• 31.2. If a customer's belongings are found in the vehicle after the drop-off, it is the supplier's responsibility to inform Luxury Travel Edge immediately and provide digital evidence of the findings.
• 31.3. The supplier must arrange for the prompt return of the belongings to the customer without any additional charges.

32. Compensation for Service Failures:

• 32.1. If the supplier's driver fails to pick up or drop off a customer at the designated destination within the given time frame, resulting in the customer missing a flight, train, or incurring additional charges such as hotel fees, the supplier is responsible for compensating Luxury Travel Edge for any related costs.
• 32.2. Luxury Travel Edge will, in turn, compensate the affected customer as per the company's policy and service terms.
• 32.3. This compensation arrangement ensures that both the company and its clients are protected from any losses or inconvenience caused by service failures.

33. Reporting and Approval of Extra Charges:

• 33.1. In the event that a supplier incurs extra charges related to a booking, such as tolls, parking fees, or additional waiting time, the supplier must report these charges to Luxury Travel Edge's office immediately.
• 33.2. The supplier must seek approval from LTE's office for the extra charges before incurring them.
• 33.3. Failure to report and obtain approval for extra charges at the time they are incurred will result in no additional payment being made to the supplier.

34. Supplier Feedback:

• 34.1. Luxury Travel Edge values the input and feedback from its suppliers as an essential tool for continuous improvement.
• 34.3. Feedback can be submitted through designated channels provided by Luxury Travel Edge, such as email or feedback forms.
• 34.4. All feedback received will be carefully reviewed and considered by LTE's management team to enhance service quality and strengthen business relations.

35. Contact and Amendment of Terms and Conditions:

• 35.1. Luxury Travel Edge reserves the right to amend or update these terms and conditions periodically in response to feedback received and to improve service and quality.
• 35.2. Suppliers will be notified of any changes to the terms and conditions through designated channels, such as email communication or updates on the company's website.
• 35.3. It is the responsibility of suppliers to review the updated terms and conditions and to ensure compliance with the revised policies.
• 35.4. For any queries or clarifications regarding these terms and conditions, suppliers are encouraged to contact Luxury Travel Edge through the designated "Contact Us" page on the company's website.